Shipping policy

Shipping Policy

Thank you for choosing Crystal Communications. We strive to provide a seamless and efficient delivery experience. Please review our updated shipping guidelines below to understand how your order will be handled.

1. Warehousing & Distribution

Crystal Communications operates through a network of multiple warehouses across the country.

  • Decentralized Shipping: To ensure the best delivery times, your order may ship from various locations depending on stock availability and your proximity to the warehouse.

  • Admin Office Notice: Our head office in Meyersdal, Alberton, is strictly an administrative hub. No stock is kept at this location. All orders are dispatched directly from our distribution centers.

2. Shipping Methods & Partners

We utilize a variety of reputable courier partners. The specific carrier assigned to your order depends on:

  • The total weight and dimensions of the product.

  • The specific delivery location (Main centers vs. Outlying areas).

3. Shipping Costs & Restrictions

While we strive to keep shipping costs transparent, please note the following exceptions:

  • Heavy Loads: Any order exceeding 1,000kg will incur custom shipping costs. This applies even if the system displays "Free Delivery" at checkout. Our team will contact you with a revised shipping quote for these bulk consignments.

  • Solar Panel Delivery: * Free Shipping: Free delivery is only applicable to solar panels when ordering 6 or more units.

    • Outlying Areas: If the delivery address is deemed an "outlying area" by our couriers, additional shipping charges will apply regardless of the quantity ordered.

4. Access and Offloading

  • Vehicle Access: Large consignments are typically delivered via articulated trucks.

  • Site Requirements: Please notify your Order Processor in advance regarding any access restrictions, forklift availability, or staff requirements for offloading.

  • Drop-off Point: Drivers will unload shipments to the nearest safely accessible point using a pallet truck. Drivers are not permitted to unpack or manually shift loads by hand.

5. Customer Collection Service

We offer collection options for specific products depending on the item and the warehouse location.

  • Availability: Collection is not available for all products.

  • Procedure: To request a collection, you must contact us first to confirm if the product is eligible and to verify the warehouse location.

  • Appointments: Collections are by appointment only. You will be provided with a specific time slot; unauthorized entry to warehouse sites without a confirmed appointment is not permitted.

Note: For any queries regarding delivery lead times or to get a custom shipping quote for heavy loads, please reach out to our support team at our Meyersdal admin office.